Accessibility

The Victoria Theatre continually strives to improve accessibility. As part of the many services the Theatre offers there is a minicom line to the box office, level access to the stalls and stalls bar, specially adapted toilets, wheelchair spaces in the auditorium and just recently we have introduced an infra-red system. This innovative system allows the hearing impaired to individually control the sound of the performance from wherever they are sitting.

Wheelchair access

Following recent improvements to the stalls seating area, we now offer easier access and better viewing locations for wheelchair users. So you can be assured of a comfortable and enjoyable experience, we have level access to the stalls from Commercial Street and provide two accessible toilets on the stalls level.

We are pleased to offer a new e-mail service that provides wheelchair users with advance notification of shows going on sale. Please ask our Box Office Team for more details.

Access can now be offered to the Green Room Bar, Q and other areas of the venue by means of a stair climber. Please ask our Box Office Team for more details by calling us on 01422 351158.

Hearing Impaired

The Victoria Theatre has an induction loop for hearing aid users in the auditorium and Box Office.

Additionally the Victoria Theatre now offers an infra-red audio system allowing customers in the Stalls and The Circle and to adjust individually the volume of the performance.

Our Box Office Team staff will advise you on both systems please call our Minicom number for more details - 01422 361584.

Visual Impairments

We now offer versions of our seasonal brochure in both Braille and large print. Please contact the box office to request copies to be sent to you.

Guide dogs are welcome and we will be pleased to provide a bowl of water on request.

Complimentary tickets

We are pleased to offer a complimentary ticket to essential carers of people with additional needs. Please contact the Box Office for details.

Assisted Performances

For our annual pantomime, we offer assisted performances which include:

Side of Stage Interpreted Performance

A SoS interpreted performance aims to improve access to the pantomime for hearing impaired people who use British Sign Language (BSL). The interpreter stands down stage left and interprets as much of the performance as they are able to the audience.

Integrated Performance

An Integrated Performance is for hearing impaired people who use British Sign Language (BSL) where 2 interpreters are used. Rather than standing on the side of the stage both interpreters are rehearsed into and take a full part in the performance by shadowing the main actors on stage.

Relaxed Performance

A relaxed performance is tailored to ensure that individuals and families who may not usually attend the theatre and is designed to meet the specific needs of people who may, for example:

Have specific access requirements e.g. large mobility equipment which might impair sight lines or require additional support or space to manoeuvre around the auditorium

Have attention or concentration issues and/or autism etc. and whom may need to move around in or leave the auditorium repeatedly during the performance

Struggle with specific lighting effects, loud noises and music

Vocalise involuntarily during performances.

Touch Tour Performance

A Touch Tour takes place prior to the main performance and is aimed at improving access to the performance for people with a visual impairment. A touch tour involves a number of visually impaired customers meeting some of the production company and cast before they attend a performance. During the meeting customers will be offered an opportunity to touch and feel the costumes, wigs, props and other aspects of the production and to have these elements of the performance described to them. There is also a chance for customers to hear the voices of some of the key characters and listen to the story of the pantomime if they are not already familiar with it.

Let us know

We would be delighted if when booking tickets, you would speak to our Box Office Team about any specific requirements you may have so we can ensure you have an excellent experience at the theatre.